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The Ecosystem 02Care Management

Care between visits.
Support during them.

Care doesn’t stop when the visit ends. nCare supports ongoing follow-up, while Scribe helps your physician document the visit.

During the visit. Between appointments.

01 / During the visit

Stay with the conversation.

Scribe helps turn the visit conversation into a draft note. The physician reviews, edits and finalizes it.

From conversation to documentation
Visit conversationScribe helps organize what was discussed.
Illustration of the workflow—not a clinical note.
What’s included
Physician review
Check the draft against the visit, correct details and finalize the note.

Responsible team Physician

02 / Between visits

Choose the care program that fits the patient.

CCM, RPM and PCM support different kinds of ongoing care. Enrollment, consent and the care plan are reviewed for each program.

Three approaches to ongoing care
CCMChronic care management

Ongoing conditions. Regular contact, a care plan and documented follow-up.

RPMRemote patient monitoring

Readings between visits. Device readings inform follow-up by the care team.

PCMPrincipal care management

A complex condition. Focused support around the patient’s care plan.

What’s included
Program fit
The care team reviews the patient’s needs and program requirements with your practice.
Documentation
Interactions and program work are documented to support continuity and the agreed billing workflow.

Responsible team Nurses + care coordinators

03 / Follow-up

A reading is the start of a conversation.

Care coordinators follow up, document the interaction and bring concerns to clinical review.

Care-team follow-up
“What has changed
since we last spoke?”
An illustrative care-team conversation
  1. ListenSymptoms and concerns
  2. DocumentThe interaction
  3. EscalateConcerns for clinical review
What’s included
Ongoing contact
The team reviews readings and checks in with patients against their care plan.
Clinical judgment
Your clinicians guide treatment and clinical decisions. Issues that need their attention are brought to them.

Responsible team Care coordinator → clinician

People, technology and your practice

Who handles what.

nCare’s team

Our nurses and care coordinators support enrollment, monitoring, follow-up and documentation for the agreed programs.

Your practice

Your clinicians guide treatment and approve the documentation.

Supported by Hemi.

Prepares visit-note drafts and organizes information for ongoing care.

Tools in this workflow
Scribe
Prepares a draft for physician review.
Hemi
Organizes information behind ongoing care.

Working with your systems.

We review how visit notes, device readings and care documentation fit with your EHR and care programs.

Connection and setup

We review direct connections and supported application workflows, confirm compatibility and agree access, responsibilities and scope with your practice.

How HemiConnect works

Explore support for your care team.

Talk through your patient programs, documentation workflow and where your clinicians need more support.

Talk to us