Faxed and scanned referrals become organized intake information. Uncertain details return to a person for review.
From the sourceSelect a detail to follow it
Incoming referralIllustrative source
The source stays with the work.
Needs confirmation
A question for the intake team.
Missing information is flagged for confirmation before the team moves the referral forward.
Next withIntake team
What’s included +
Capture and review
Vision AI reads patient details and referral context from incoming documents. Staff review uncertain fields against the source.
Follow-up
Missing documents and open questions stay with the referral so the next person can see what is outstanding.
Responsible team Intake team
02 / Coverage
Resolve the questions before arrival.
Check eligibility. Keep authorization requests, supporting records and follow-up in view.
Two questions before the visit
01 / EligibilityIs coverage active?
Real-time and portal-based checks.
EPA · Coverage response
02 / Prior authorizationWhat needs follow-up?
Request status and supporting records.
Authorization team · Next action
What’s included +
Eligibility
EPA supports real-time and portal-based eligibility checks. Coverage responses remain available to the team preparing the visit.
Prior authorization
EPA supports request tracking and follow-up. Staff manage submissions, missing information and payer responses.
Responsible team Eligibility and authorization team
03 / Visit ready
Help patients arrive prepared.
Collect forms, consents and insurance details, and help patients confirm their appointment.
Before your visitPrepare for your visit.
FormsConsentInsurance details
For your practice to review
Patient preparation on a phone · illustrative view.
What’s included +
Mobile access
Patients can complete preparation on their phone. Your practice sets the forms and scheduling rules.
Calls and texts
Echo supports patient communication. Requests that need judgment or a sensitive conversation go to your staff.
Responsible team Front desk + patient support
People, technology and your practice
Who handles what.
nCare’s team
We support intake, coverage checks and follow-up, with people reviewing the information that needs attention.
Your practice
Your practice sets scheduling rules and service standards, and retains sensitive conversations and decisions.
Supported by Hemi.
Reads referrals, checks eligibility and supports patient communication.
Tools in this workflow +
Vision AI
Reads referral documents.
EPA
Checks eligibility. Tracks authorizations.
Echo
Supports calls and texts.
HemiConnect
Working with your systems.
HemiConnect brings referral documents, coverage responses and appointment details into the intake workflow.
Connection and setup +
We review direct connections and supported application workflows, confirm compatibility and agree access, responsibilities and scope with your practice.
